Terms of Business

Jagg Oil Coolers will be shipped and billed from:

sūsa, llc / Setrab USA
24 S Clayton Street
PO Box 847
Centerburg, OH 43011

Standard business hours are Monday–Friday, 9am–5pm, Eastern Time. Orders received after business hours (or during a weekend) will be processed the following business day. Shipping estimates shown in the shopping cart quote delivery times in business days after the order has been processed by Jagg.

All orders leaving our shipping department have been checked and double-checked for accuracy and kit contents. Please notify us immediately of any discrepancy. All oil coolers have been pressure-tested prior to packaging. We will accept no returns past 30 days from the invoice date. A copy of the invoice or the invoice number must accompany all returned-goods authorization (RGA) requests. Any authorized return must be accompanied by an RGA number. An RGA may be obtained by contacting Jagg (susa, llc), by telephone at (740)625-6228 or via email at info@jagg.com.

A 10% restocking fee will be charged to account for repackaging, re-handling, and administration. No refunds will be issued for shipping charges. Credit will only be issued upon inspection of returned items and the subsequent determination of suitability for resale. Credit will only be issued toward credit card used for original purchase. Credit will be issued within five business days.

Guarantee

If it is determined that a part is defective, we will replace it or issue a refund at our sole discretion. Jagg parts are guaranteed to be free from manufacturing defects for six months from the date of purchase. Proof of purchase will be required. No refunds will be issued for shipping charges.

Shipping claims

Jagg parts are packaged to provide for security during transit. If your order is damaged in shipment, report your damage at once to the carrier. Jagg (susa, llc) cannot issue damage claims. You must hold the original box, packaging material, and damaged merchandise for the carrier to inspect. Jagg (susa, llc) cannot be responsible for damages due to carrier negligence.

Fitment

Jagg makes every attempt to ensure that its application-specific kits fit the models specified. Where noted, it may be mentioned that Jagg products do not fit with certain vehicle upgrades or aftermarket accessories. It is not possible for Jagg to anticipate all aftermarket upgrades to your vehicle. It is the consumer's responsibility to determine ultimate fitment.