We have a track record of superior service and satisfaction, and key to that has always been to set expectations early with honest communication.

Our shipping policy below aims to shed light on our shipping and fulfillment processes so that you know what to expect as your order moves from our hands to yours.

Shipping policy

Order processing times are separate from the shipping times you may see at checkout.

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. If our ability to process your order will fall outside of this timeframe for any reason—for example, because of extended production lead-time, material unavailability, or sudden high order volume—then we will reach out to you directly with any pertinent information that may affect your project or plans and the chance to make any changes.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

In-store pickup

You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within our standard processing time of 1 to 3 business days. We will send you an email when your order is ready along with instructions for pickup.

In-store pickup is available by appointment only. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to nearly everywhere in the world.

At this time, we do not ship to [list of countries].

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. SUSA, LLC dba Jagg Oil Coolers is not responsible for these charges if they are applied and are your responsibility as the customer.

To view current Rates for Customs Clearance into Canada, please visit the UPS page on that topic, here: https://www.ups.com/ca/en/shipping/zones-and-rates/customs-clearance.page

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within the expected timeframe, combining the standard processing time with the estimated delivery time, or if you see any problem with your shipment, please contact us at info@jagg.com with your name and order number, and we will look into it for you.